Reviews For Sport Clips Haircuts of Castleton Crossing

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1 rating

I had a terrible experience at this location on a Saturday. Having visited Sports Clips at various locations in the past, I tried to use the website to check in prior to arrival. On the website, my time was listed as "0 minute wait" and I checked in. Upon arrival at the location, I signed in per usual. However, despite my early check in, I waited while multiple other customers went through. I asked about my status and was told that this is the way it is and the website must be wrong. I waited about 40 minutes total - all while my name said "on deck" on the monitor - before giving up and leaving. It seemed that stylists were attempting to select clients who had requested them personally rather than follow the order in the queue. I would strongly discourage this location if timeliness is important to you. I'm sure the haircut would have been excellent (as it is as other locations), but I rely on the website to help minimize wait. If you are going to encourage online check in, this needs to be fixed. If this was an issue with the stylists working that day, that should be remedied even more urgently.

1 rating

Elke is very rude and hostile. If you check in online expect to have any walk-ins put ahead of you so it defeats the purpose of checking in online. When checking in online the disclaimer states your spot will be held for 30 minuets past the checkin time, that is jot the policy at this location. You have been warned, there are plenty of well oiled Sportsclips, just not this location and more specifically ELKE!

1 rating

This was a review I wrote approx 2 months ago on Google maps & the owner's response below it: "I was in about a week ago for a haircut & beard trim, the first thing I said when asked about my beard was I did not want any length taken off other than what was needed to clean it up, pretty sure to clean up a beard does not entail taking 2-3 inches off 1 side then replying when asked that she had to level it out, I thought it would fill out over the next few days but have gotten more upset every time I look in the mirror, can't remember her name at the moment but I do have a business card with her name on it, she should never touch another beard, ever, she was that inept Response from the owner 2 months ago Hello Jim. Can you send us the email address you used to check in to Jasmine at jasmine@nortonbg.com please? We would like to know more so that we can address your feedback with the store and stylist. Thank you." My apologies for getting back this way. I was a walk in & typically use my phone #. I can be reached at the email I provided.

Rated 3.9 out of 5.0 based on 14 Client reviews

1
Tyler S. | January 11, 2020 Overall Experience

"I had a terrible experience at this location on a Saturday. Having visited Sports Clips at various "

1
Ben D. | November 28, 2019 Haircut

"Elke is very rude and hostile. If you check in online expect to have any walk-ins put ahead of you s"

1
Jim D. | October 1, 2019 Service

"This was a review I wrote approx 2 months ago on Google maps & the owner's response below it: "I"

5
Andre P. | October 29, 2018 Overall Experience

"Adrianne was my hair stylist during my experience with SportsClip. This was not my first experience,"

5
LOREAL M. | September 18, 2018 Stylist

"Sara is such a good stylist, she stayed over her shift to help her team. Only because they were swam"

5
Jonathan D. | September 16, 2018 Haircut

"By far the best location to get a haircut. I have been very satisfied with each stylist I have had."

5
Isaac O. | July 5, 2018 Stylist

"SARA had been very friendly toward me. She doesnt even speak my language yet made sure she understoo"

5
Bob R. | June 12, 2018 Haircut

"Dominic P. gave me another great haircut and MVP yesterday. He cares about and takes pride in his w"

1
Mike R. | May 21, 2018 Haircut

"Terrible service. Was skipped in line, even though we were "on deck" we were skipped for someone els"

5
Un K. | February 3, 2018 Haircut

"Sydney is THEE BEST! Got me ready for Hawaii, and has the best hands! "